When You Think There Is a Malfunction

A slight change in operation may be mistaken for a malfunction. Please check the items in the following table first.

If the unit does not improve even after taking the appropriate action, contact your dealer for an inspection.

Condition	Possible cause	Action
The screen is dark for a brief period when the power is turned on at low temperatures.	This is a characteristic of TFTs.	This is not a malfunction. Wait for a brief period.
The display is distorted for a brief period after the power is turned on.	This is a characteristic of TFT backlighting.	This is not a malfunction. The display will stabilise after a brief period.
No sound comes out.	The volume is poorly adjusted.	Turn the VOL button to adjust the volume.
No sound comes out.	The music is muted in the following cases. When the voice guidance function is operating. When talking in handsfree mode.	This is not a malfunction. The music can be heard again when the voice guidance finishes or the handsfree mode is turned off.
Sound comes out of only one side (left or right, front or rear).	The volume is poorly adjusted.	Check the balance and fader adjustments.
Sound quality does not change even after making adjustments.	The adjusted sound quality band is not included in the radio broadcast or disc.	Check by changing the radio station or disc.
Cannot insert a disc into the deck.	The power is not turned on.	Turn the vehicle ignition switch to “ACC” or “ON”.
Cannot insert a disc into the deck.	A disc is already inserted and you are trying to insert a second disc.	Eject the previously inserted disc before inserting the new disc.
Cannot play a disc.	There is water condensation inside the device.	Stop using the device for a short time and then try again.
	The disc is significantly scratched or warped.	Insert a different disc.
	The disc is very dirty. Clean the disc.	The disc is upside down. Insert the disc in the correct orientation.
	A non-supported disc type is inserted.	Insert a supported disc into the deck.
Audio is output, but not video (even when the vehicle is stopped).	The parking brake is not applied.	Apply the parking brake.
Neither audio nor video is output.	The vehicle ignition switch is not turned on.	Turn the vehicle ignition switch to “ACC” or “ON”.
There are dots that are always lit on the screen.	At least 99.99% of the pixels on TFT panels function correctly, but 0.01% of the pixels may not light or may stay lit.	This is not a defect, so please use the device in this condition.