When You Think There Is a Malfunction
A slight difference in operation may be mistaken for a malfunction. Please check the items in the following table first.
If the unit does not work, even after the appropriate remedial action has been taken, please contact your dealer.
Condition | Possible cause | Action |
|---|---|---|
The screen is dark for a brief period when the power is turned on at low temperatures. | This is a characteristic of TFTs. | This is not a malfunction. Wait for a brief period. |
The display is distorted for a brief period after the power is turned on. | This is a characteristic of TFT backlighting. | This is not a malfunction. The display will stabilize after a brief period. |
No sound comes out. | Volume is poorly adjusted or MUTE is functioning. | Press the VOL button to adjust the volume. Or release MUTE. |
The music is muted in following cases.
| This is not a malfunction. The music can be heard again when the voice guidance finishes or the hands-free mode is turned off. | |
Sound comes out of only one side (left or right, front or back). | A speaker wire is disconnected. | Check the connections of the speaker wires. |
Volume is poorly adjusted. | Check the balance and fader adjustments. | |
Sound quality does not change even after making adjustments. | The adjusted audio quality is not included in the radio broadcast or disc. | Check by changing the radio station or disc. |
A CD/DVD will not go into the deck. | Power is not turned on. | Turn the vehicle ignition switch to [ACC] or [ON]. |
A disc is already inserted and you are trying to insert a second disc. | Eject the previously inserted CD/DVD and insert the preferred CD/DVD. | |
A CD/DVD cannot be played. | There is water condensation inside the equipment. | Stop using the equipment for a short time and then try using it again.About Discs |
There is a large scratch or warp in the CD/DVD. | Insert a different CD/DVD. | |
The CD/DVD is very dirty. | Clean the CD/DVD.About Discs | |
The CD/DVD is upside down. | Insert the CD/DVD with the proper orientation. | |
A non-supported type of CD/DVD has been inserted. | Insert a CD/DVD that is supported in the deck.About Discs | |
Audio is output, but not DVD video. (With vehicle stopped.) | The emergency / parking brake has not be set. | Set the emergency / parking brake. |
Neither video nor audio is output. | The vehicle ignition switch has not been turned on. | Turn the vehicle ignition switch to [ACC] or [ON]. |
The connection wires and cables are not completely connected. | Check the connections to each connection wire and cable. | |
There is a point of light on the display. | At least 99.99% of the pixels on the TFT panel are effective, but it is possible that 0.01% of the pixels may not light or may stay lighted. | This is not a defect, so please use the equipment in this condition. |
Depending on your mobile phone, the mute function may not work correctly. If it does not, press the
on the main unit. Refer to
the ECLIPSE Web site (http://www.eclipse-web.com) for details
on applicable phone models.
