FAQ

Frequently Asked Questions

AVN726E FAQ

Map updates

For which countries and areas will the Map data be sold?
How much is the price or cost of each Map data?
Further information is available at NNG's map updates web-site.
Please see the NNG's map updates web-site (www.naviextras.com)
How many Map updates will be available per year?
The frequency will differ from country to country.
Further information is available at NNG's map updates web-site.
Please see the NNG's map updates web-site (www.naviextras.com)
What is included and/or updated in the Map update. (Ex. What street was updated?)
Further information is available at NNG's map updates web-site.
Please see the NNG's map updates web-site (www.naviextras.com)
Will I lose any registered information and destination history?
All information of this type will remain unchanged.
Will the update include any new features or functions?
No new features and functions are included in the update.
When was Map data made?
Further information is available at NNG's map updates web-site.
Please see the NNG's map updates web-site (www.naviextras.com)
Can Map data be updated by mobile phone?
It is not possible.
What will happen if the power supply was turned off during the Map Update (e.g. ignition key turned to off position) ?
We cannot guarantee normal operation. Make sure power supply is not interrupted during map update.
I am going to have my car repaired.
So, is it possible to update the Map data at the same time?
Repair service and updating Map data service are two different services. It will not be possible.

Operation

I cannot input an address while I'm driving. (Icon grayed out)
This is the Parking Brake Safety Function. Certain functions can only be used while the emergency/parking brake engaged.
I cannot watch a DVD while driving.
This is the Parking Break Safety Function. DVD playback functions can only be used while the emergency/parking brake is engaged.
Why don't the buttons on the unit light up?
Illumination wire may not be connected. Please have your installer check for proper wiring.
The screen is too bright at night, can it be changed?
The map screen should turn to a dark background when you turn on the headlights. If not, check that the DISP function is set to DAY mode or have installer check the illumination wire. Also you can adjust the brightness of the display with the picture quality adjustment function.
How can I tilt the front panel (screen)?
Please press the [TILT] button.

Media

What type of media can be used?
An audio disc or DVD video can be played. Please refer to the owner's manual for details.
Can I play a video file created with DivX?
Yes, you can play DivX discs.
Not all my CD-R or CD-RW discs can be played. Could you explain why?
Please make sure that you are using a CD-R/RW which is recorded and processed "Session Closed" ("finalized"). Please do not use any discs that are burned with "packet write".
I tried some DVD-R/RW discs on my AVN726E, but they wouldn't play back. Could you explain why?
When using a DVD-R/+R/RW disc, note that only a disc whose contents were recorded in video mode can be played. Discs whose contents were recorded in VR mode and audio mode cannot be played. Please also note that the region Code of the DVD must match that of your country's or is that "Region Free" for the disc to be played back by the system. If not matched, play back is not possible.
Won't play back some CDs. Or, on other CDs, sound skips sporadically during playback.
Please check that no paper labels are attached to the CD disc as can sometime cause skipping or no playback, or can damage the internal mechanism. Please also note that the CD system can't play back copy-control music CD discs, either.
Is it OK if I attach a sticker or label on my CD-R or CD-RW discs and play them back ?
Please do not attach any label or sticker to your CD discs. They will make a disc thicker than normal. No matter how very slightly thick the disc is, it will most likely get hitched in the mechanism and can give damage to the playback system.

Navigation

Can I check GPS reception condition (signal strength) on this system?
Yes. GPS signal strength levels are shown at the left bottom corner of the screen. Pressing the GPS sensitivity icon, the screen shifts to the GPS Data Screen so that details of GPS status can be confirmed.
The car position being displayed on the screen is incorrect and slightly away from the true current position. Why?
This symptom can sometimes occur when a vehicle enters a tunnel or multilevel parking structure because GPS signals cannot penetrate into such areas.

Bluetooth®

What cell phone can I connect to AVN726E system using Bluetooth technology?
Please check the "Phone compatibility list"
Is the AVN726E system equipped with the Bluetooth audio feature?
YES Bluetooth audio feature is available. Please see owner's manual for details.
Can I pair up only one mobile phone (Bluetooth-capable) with the AVN726E?
Up to 5 phones can be paired up.

Accessories

Can I play back my iPod® by connecting it to AVN726E system?
YES.
However, there are some exceptions. Certain iPod models may not be compatible or operational. Please check the "iPod compatibility List" . Also, please note that you need to get a appropriate cable ("iPC-709") is connect your iPod with AVN726E.
Will AVN726E charge my iPod®?
YES.
However, certain iPod models may not be compatible, please check the "iPod compatibility List"
Will AVN726E play iPod® video?
YES.
However, certain iPod models may not be compatible, please check the "iPod compatibility List"
Can I listen the music stored on my USB device?
Yes connecting the USB memory to the connector, music files can be played.
Playable file's are MP3 and WMA, please refer to the owner's manual fo details.
What type of USB memory can be used?
USB which is formatted with FAT 12/16/32.
(Note: If a single file is bigger than 4GB, it may not play.)
Can I hook up a rear view camera of any brand to the AVN system to view rearward for backing up?
Use a designated ECLIPSE brand camera only.
Can I connect an external music/video device to the AVN726E system?
Yes. You can connect an iPod® player, VTR, SAT radio or HD radio, etc.

Security

My unit is locked up (asking for disc)
ESN (security) mode is activated. Call ECLIPSE to unlock your unit.

Others

I want to order parts (owner's manuals, connectors, maps)
Contact your ECLIPSE retailer to order parts.
How can I check the serial number from the unit?
Remove unit from vehicle or check the warranty registration card or original box.

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AVN4430 FAQ

Display

How can I set (adjust) the the PND clock/time?
Please select [Change preferences] ⇒[Set clock] on Menu, and set the time.
The PND screen won't change to the night screen when it is supposed to. Why?
Please check with the PND if its setting of "Turn day-time mode screen" is set to "ON". By setting it to ON, the screen changes to the brightness mode. Please also check if the illumination signal line of the vehicle is hooked up to AVN4430, and check the status of 'Link night view to headlight' setting. If not connected or status is set off, the display won't turn brightness down. Please check your owner's manual for more details.
How can I tilt the front panel (screen)?
Please press and hold the [EJECT/TILT] bottom.
How can I check the remaining battery level of PND?
Please press the right-bottom on MAP screen, and check the battery capacity level.
How can I get the PND screen back active again (showing picture) from the "Screen off" mode?
Please press [SCREEN AV/NAVI] button.
How can I make adjustment on picture quality during a playback of a DVD movie?
When a DVD movie is showing onscreen, press and hold the CTRL button a little longer than usual and the screen will show picture quality contro buttonsl such as Brightness, Contrast, Tint, Color. (NOTE: "Tint" adjustment is only possible on NTSC video.)

Media

Not all my CD-R or CD-RW discs will play back on the AVN4430. Could you explain why?
Please make sure that you are using a CD-R/RW which has been recorded and processed "Session Closed"("finalized"). Please do not use any discs that are burned with "packet write".
I tried to use some DVD-R/RW discs AVN4430 system, but they wouldn't play back. Could you explain why?
When using a DVD-R/+R/RW disc, note that only discs recorded in the video mode can be played. Discs recorded in the VR mode and audio mode cannot playback. Please also note that the Region Code of the DVD must match that of your country's or be "Region Free! for the disc to play back on the system. If not matched, playback is not possible.
Won't play some CDs. Or sound skips sporadically during playback on other CDs.
Please check that no paper labels are attached to the CD disc. This can sometime cause skipping or no playback, or even damage the internal mechanism. Please also note that the CD system can't play copy-control music CDs either.
I have some "CD singles" discs (8 centimeters in diameter). Will the Follow Me system accept those discs and play back?
Yes. You can use your single CD discs like other regular CDs. Please use it as is without attaching any ring adaptor to it for an adaptor will most likely get caught up in the mechanism and may damage the playback system.
Is it OK if I put a sticker or label on my CD-R or CD-RW discs and play them back?
Please do not attach any label or sticker to your CD discs as discs may become thicker than usual. No matter if the disc is even slightly thicker, it will most likely get caught up in the mechanism and can damage the playback system.

Audio

How can I change and select FM/AM frequencies?
Please press the [SRC] button to display "FM" or "AM" on the sub-display of AVN. You can change fequencies by pressing Up/Down/Right/Left buttons of [BAND].
How can I turn off the audio mode?
Please press and hold the [SRC] button a little longer than usual.
During playback of video on my iPod, how can I fast-forward or rewind the video?
Please press the Left and Right of BAND button.

Bluetooth®

Is AVN4430 system equipped with Bluetooth audio feature?
Bluetooth audio feature is not provided, but you can use a Bluetooth hands-free phone with this system.
Can I pair up only one mobile phone (Bluetooth-capable) with the PND?
Up to 5 phones can be paired up.

Navigation

When the PND is docked to the head unit and car is running, can I shut off power to the PND?
Cannot shut off PND power alone while it's docked to the head unit. If PND is removed and hand-held, you can turn it off by pressing its PWR button. There's another "Power Off" method. By using the Power Saving Preference screen of PND, you can set PND in a mode to shut itself off at undocking. In addtion, you can turn off PND and Audio Head unit by pressing the [SRC] button for a few seconds while docking.
Can this navigation work on the dead-reckoning system as well?
Yes. It has the dead-reckoning system. But it can work on while docked to head unit with vehicle speed-pulse.
Can I check GPS reception condition(signal strength) on this system?
Yes. GPS signal strength levels are shown the right-bottom on screen.
The car position being displayed on the PND screen is incorrect and slightly different from the true current position. Why?
This can occur when a vehicle enters a tunnel or multilevel parking structure because the GPS signal cannot penetrate such areas.
When installing AVN4430 system, do I have to hook up the navigation's SPD wire to a speed-pulse source line of the car?
Yes, your navigation system works on both the GPS and Dead-reckoning methods. Dead-reckoning requires an SPD pulse from the car. Without an SPD pulse, Dead-reckoning won't work and thus car positioning accuracy will slightly suffer when compared to use with an SPD pulse.

Accessories

Can I play back my iPod® by connecting it to AVN4430 system?
Yes. However, there are some exceptions. Certain iPod models may not be compatible or. operational. Please check the "iPod compatibility List". Also, please note that you need to get the appropriate cable ("iPC-409") to connect your iPod with AVN4430.
Can I hook up any back-eye camera to the AVN system to view when backing up?
Only a designated ECLIPSE brand camera can be used.
Can I connect an external music/video device to AVN4430 system?
Yes. You can connect an iPod® player, audio portable player etc. to the AUX, VTR, etc. inputs.
The "Music Find" feature doesn't work on the iPod® mode.
The "Music Find" feature supports music data with title in English(alphabet) only. Other languages are not supported. Please avoid any special characters.
If I buy and install a cradle(*) in another car of mine and put the PND on it, can I connect and use my iPod® for playback? (* TomTom accessory)
If the PND is off the audio head unit, your iPod can't be operational. Your iPod can work only when the PND is docked to the head unit.
Plugged my iPod® in the USB slot of the unit but can't get it to work.
The USB slot can't get your iPod® to work. Please use the cable "iPC-409" to connect and operate the iPod®.

Others

How can I replace the built-in lithium battery if it really becomes dead and un-rechargeable?
The PND is a delicate and complicated structure. Batteries need to be replaced by our technical specialists.
I understand that by using a USB memory stick I can playback MP3 music. Can a USB stick also upload other data such as photos, motion pictures, and maps to the PND?
The system can play back MP3 music only.
If the PND is docked to the audio head unit, will the PND start recharging its battery automatically?
Yes. Recharging starts automatically when PND is docked to the audio head unit. Please also note that if temperature of PND gets very warm, recharging may sometime stops automatically in order to protect the built-in battery. This, however, is normal and recharging resumes again when PND gets less warm.

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AVN products(HDD, DVD Type) FAQ

I cannot input address while I am driving. (Icon greyed out)
This is the Parking Break Safety Function. Certain functions can only be used while emergency/parking brake engaged.
I cannot watch a DVD while driving.
This is the Parking Break Safety Function. DVD playback functions can only be used while emergency/parking brake engaged.
Why the buttons on the unit doesn't light up?
Illumination wire may not be connected. Please have your installer check for proper wiring.
I want to order parts (Owners manuals, connectors, map)
Contact your Eclipse retailer or United Radio (800) 448-0944 to order parts.
The screen is too bright at night, can it be changed?
The map screen should turn to a dark background when you turn on the headlights. If not, check the DISP function is set to DAY mode or have installer check the illumination wire.
My unit is locked up (asking for disc)
ESN (security) mode is activated. Call Eclipse to unlock your unit.
How can I pull up the serial number from the unit
Remove unit from vehicle or find it from warranty registration card or original box.
Nav screen stuck in Vermont Ave. How to correct this condition?
Go to Setup menu and perform Position/Direction calibration.
Is there a Map Update for the AVN unit?
Please check here for update information.

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AVN products(PND Type) FAQ

Can I connect SIR-ECL1?
Yes, AVN2210p has full support for the SIR-ECL1
When I remove the PND, is there a something I can put in its place on the AVN2210p?
Yes, there is an optional cover (TRK-107) that can be used as a cover plate in place of the PND.
I want to connect AUX audio device, how can I do this?
Refer to the owner's manual for instructions for the procedure. (optional AUX-105 is required)
Why are my volume so different with AM and FM, CD and FM, etc.?
With FM as a reference source volume, other sources such as CD and AM can be adjusted using the SVC (Source Volume Control) See owner's manual for details.

For more information about the PND, please click here

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Accessories FAQ

Why I can't see music text or any information on my iPod?
1) Your iPod Adaptor is in "CD Changer" mode, this is normal operation.
2) Does your head unit support Sirius Radio? If it does, change your iPod Adaptor's "System Selection Swith" to Sirius Mode. If not, you have to use "CD Changer" mode.
My iPod and Sirius (or CD Changer, HD radio) plays at the same time. Why?
Your iPod Adaptor may not be configured properly. Check the "System Selector Switch" setting on the iPod Adaptor for your audio system by referring page 25 of owner's manual or correction insert. After the new setting is made, make sure to reset whole audio system and iPod Adaptor by disconnecting power.
Can I use iPod Adaptor with my OEM radio or any other manufacturer's radio?
No. It will only work with Eclipse head unit. See compatibility list on page 8 of owner's manual.
Fast Forward/Rewind function doesn't work, Why?
IPC-106 doesn't support FF/FR functions.
Why is my Sirius and iPod playing together?
1) Your iPod Adaptor is not in Sirius mode.
2) Change iPod Adaptor's setting to your audio configurations and reset the system by disconnecting power to the whole audio system.
Will the iPod Adaptor charge my iPod?
Please check your model and iPod compartibilty chart.
Will the iPod Adaptor plays video on my iPod?
Please check your model and iPod compartibilty chart.
Can I record music from my radio to the iPod?
No
Can I use this iPod Adaptor on my old Eclipse radio?
Check iPC-106 owner's manual page 8 for compatibility.

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