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When you think there is a malfunction
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Question
When you think there is a malfunction
A slight difference in operation may be mistaken for a malfunction. Please check the items in the following table first.
If the unit does not work, even after the appropriate remedial action has been taken, please contact your dealer.
| Mode | Problem | Causes | Remedial action to take | Refer to page |
|---|---|---|---|---|
| All | Dead or weak sound | Is the volume control up sufficiently? | Turn up the volume control. | Adjusting volume |
| Is the muting function in effect (MUTE)? | Cancel the muting (MUTE) function. | Adjusting volume | ||
| Is the fader or balance control set far to one side? | Readjust the fader and balance controls to more normal positions. | Switching audio control modes | ||
| Other probable causes include broken audio-signal wiring or a faulty speaker. | Have your dealer check the problem. | — | ||
| Power does not turn on. | Are there too electrical items installed, causing a lack of power? | Have your dealer check the problem. | — | |
| Other probable causes include a run-down car battery, broken power or interconnection wiring. | Have your dealer check the problem. | — | ||
| Frequencies or titles set in memory are deleted. | Has the car battery been disconnected for repair or checked out? | Reenter them into memory. | Automatically storing stations into memory | |
| Are there too electrical items installed and causing lack of available power? | Have your dealer check the problem. | — | ||
| Other probable causes include run-down car battery, broken power or interconnection wiring. | Have your dealer check the problem. | — | ||
| No guide tone sounds. | Is the guide tone disabled? | Enable the guide tone. | Setting guide tone | |
| Is the main unit connected to an external amplifier? | When an external amplifier is connected, the guide tone will not sound. | Setting guide tone | ||
| The remote control does not work. | Is the battery low? | Replace battery. | Replacing the battery | |
| Is the battery installed in reverse polarity? | Reinstall the battery in the correct polarity. | Replacing the battery | ||
| Is direct sunlight hitting the remote control light receptor? | Use the remote control close to the receptor. | — | ||
| Other probable causes include a malfunctioning remote control. | Have your dealer check the problem. | — |
| Mode | Problem | Causes | Remedial action to take | Refer to page |
|---|---|---|---|---|
| CD | The disc cannot be inserted.The disc is ejected as soon as it is inserted.Or, the disc cannot be ejected. | Is an extra label or seal applied to the disc? | Do not apply labels or seals to the disc. | About compact discs |
| Are there rough edges, deformations or damaged areas on the disc? | Try inserting another disc. Remove any burrs.Do not use a deformed or damaged disc. | About compact discs | ||
| Sound skips around.Sound is intermittent.Sound is bad in quality. | Is the disc damaged?(scratched, warped, etc.) | Try another disc. Do not play a damaged disc. | About compact discs | |
| Is the disc clean? | Clean the disc. | About cleaning a CD | ||
| Is the player mounted at a proper angle?Is the player mounted loosely? | Have your dealer check it out. | — | ||
| Are you driving over a rough surface? | Avoid playback while driving over rough surfaces. | Notes on operation | ||
| Tuner | Receives no stations, or receives static noise. | Is the antenna retracted? | Extend the antenna. | — |
| Is the tuner correctly tuned to a station? | Tune to a station. | Tuning to a station | ||
| Are you driving outside the service area of your preset stations? | Tune to a local station. (Please note, there may be no local stations servicing the area where you are currently driving.) | Tuning to a station | ||
| Are you operating other main unit such as computer, or a mobile phone, in your vehicle at the same time as your main unit? | Avoid operating such main unit while using the main unit. | — | ||
| Other problems may include a loose or disconnected antenna cable, a bad antenna cable or a bad wiring. | Have your authorized Eclipse retailer check the problem. | — |
