FAQ

Frequently Asked Questions

AVN726EE FAQ

Map updates

For which countries and areas will the Map data be sold? How much is the price or cost of each Map data?
Further information is available at NNG's map updates web-site.
Please see the NNG's map updates web-site (www.naviextras.com).
How many Map updates will be available per year?
The frequency will differ from country to country. Further information is available at NNG's map updates web-site.
Please see the NNG's map updates web-site (www.naviextras.com).
What is included and/or updated in the Map update. (Ex. What street was updated?)
Further information is available at NNG's map updates web-site.
Please see the NNG's map updates web-site (www.naviextras.com).
Will I lose any registered information and destination history?
All information of this type will remain unchanged.
Will the update include any new features or functions?
No new features and functions are included in the update.
When was Map data made?
Further information is available at NNG's map updates web-site.
Please see the NNG's map updates web-site (www.naviextras.com).
Can Map data be updated by mobile phone?
It is not possible.
What will happen if the power supply was turned off during the Map Update
(e.g. ignition key turned to off position) ?
We cannot guarantee normal operation. Make sure power supply is not interrupted during map update.
I am going to have my car repaired.
So, is it possible to update the Map data at the same time?
Repair service and updating Map data service are two different services. It will not be possible.

Operation

I cannot input an address while I'm driving. (Icon grayed out)
This is the Parking Brake Safety Function. Certain functions can only be used while the emergency/parking brake engaged.
I cannot watch a DVD while driving.
This is the Parking Break Safety Function. DVD playback functions can only be used while the emergency/parking brake is engaged.
Why don't the buttons on the unit light up?
Illumination wire may not be connected. Please have your installer check for proper wiring.
The screen is too bright at night, can it be changed?
The map screen should turn to a dark background when you turn on the headlights. If not, check that the DISP function is set to DAY mode or have installer check the illumination wire. Also you can adjust the brightness of the display with the picture quality adjustment function.
How can I tilt the front panel (screen)?
Please press the [TILT] button.
Why do buttons no longer respond and the audio display show "Audio Off"?
An inconsistent FM radio broadcasting might cause an internal memory failure. This behaviour was fixed in a new software release which can be downloaded at "Software Updates".

Media

What type of media can be used?
An audio disc or DVD video can be played. Please refer to the owner's manual for details.
Can I play a video file created with DivX?
Yes, you can play DivX discs.
Not all my CD-R or CD-RW discs can be played. Could you explain why?
Please make sure that you are using a CD-R/RW which is recorded and processed "Session Closed" ("finalized"). Please do not use any discs that are burned with "packet write".
I tried some DVD-R/RW discs on my AVN726EE, but they wouldn't play back. Could you explain why?
When using a DVD-R/+R/RW disc, note that only a disc whose contents were recorded in video mode can be played. Discs whose contents were recorded in VR mode and audio mode cannot be played. Please also note that the region Code of the DVD must match that of your country's or is that "Region Free" for the disc to be played back by the system. If not matched, play back is not possible.
Won't play back some CDs. Or, on other CDs, sound skips sporadically during playback.
Please check that no paper labels are attached to the CD disc as can sometime cause skipping or no playback, or can damage the internal mechanism. Please also note that the CD system can't play back copy-control music CD discs, either.
Is it OK if I attach a sticker or label on my CD-R or CD-RW discs and play them back ?
Please do not attach any label or sticker to your CD discs. They will make a disc thicker than normal. No matter how very slightly thick the disc is, it will most likely get hitched in the mechanism and can give damage to the playback system.

Navigation

Can I check GPS reception condition (signal strength) on this system?
Yes. GPS signal strength levels are shown at the left bottom corner of the screen. Pressing the GPS sensitivity icon, the screen shifts to the GPS Data Screen so that details of GPS status can be confirmed.
The car position being displayed on the screen is incorrect and slightly away from the true current position. Why?
This symptom can sometimes occur when a vehicle enters a tunnel or multilevel parking structure because GPS signals cannot penetrate into such areas.

Bluetooth®

What cell phone can I connect to AVN726EE system using Bluetooth technology?
Please check the "Phone compatibility list"
Is the AVN726EE system equipped with the Bluetooth audio feature?
YES Bluetooth audio feature is available. Please see owner's manual for details.
Can I pair up only one mobile phone (Bluetooth-capable) with the AVN726EE?
Up to 5 phones can be paired up.
Why is it not possible to register my mobile phone with my set ("pairing" icon greyed out)?
Registering the mobile phone is only possible while the parking brake is engaged (safety function).
Each time I want to transfer my phonebook, the mobile phone shows that Bluetooth was disconnected.
This behaviour is considered normal. Please continue to operate your mobile phone in order to transfer the phonebook.

Accessories

Can I play back my iPod® by connecting it to AVN726EE system?
YES.
However, there are some exceptions. Certain iPod models may not be compatible or operational. Please check the "iPod compatibility List" . An updated software for enhanced iPod compatibility can be downloaded at "Software Updates".
Also note that you require an appropriate cable ("iPC-709") in order to connect your iPod.
Will AVN726EE charge my iPod®?
YES.
However, certain iPod models may not be compatible, please check the "iPod compatibility List"
Will AVN726EE play iPod® video?
YES.
However, certain iPod models may not be compatible, please check the "iPod compatibility List"
Can I listen the music stored on my USB device?
Yes connecting the USB memory to the connector, music files can be played.
Playable file's are MP3 and WMA, please refer to the owner's manual fo details.
What type of USB memory can be used?
USB which is formatted with FAT 12/16/32.
(Note: If a single file is bigger than 4GB, it may not play.)
Can I hook up a rear view camera of any brand to the AVN system to view rearward for backing up?
Use a designated ECLIPSE brand camera only.
Can I connect an external music/video device to the AVN726EE system?
Yes. You can connect an iPod® player, VTR, SAT radio or HD radio, etc.

Security

My unit is locked up (asking for disc)
ESN (security) mode is activated. Call ECLIPSE to unlock your unit.

Others

I want to order parts (owner's manuals, connectors, maps)
Contact your ECLIPSE retailer to order parts.
How can I check the serial number from the unit?
Remove unit from vehicle or check the warranty registration card or original box.

AVN4429 FAQ

Display

How can I set (adjust) the the PND clock/time?
Please select [Change preferences] ⇒[Set clock] on Menu, and set the time.
The PND screen won't change to the night screen when it is supposed to. Why?
Please check with the PND if its setting of "Turn day-time mode screen" is set to "ON". By setting it to ON, the screen changes to the brightness mode. Please also check if the illumination signal line of the vehicle is hooked up to AVN4429, and check the status of 'Link night view to headlight' setting. If not connected or status is set off, the display won't turn brightness down. Please check your owner's manual for more details.
How can I tilt the front panel (screen)?
Please press and hold the [EJECT/TILT] bottom.
How can I check the remaining battery level of PND?
Please press the right-bottom on MAP screen, and check the battery capacity level.
How can I get the PND screen back active again (showing picture) from the "Screen off" mode?
Please press [SCREEN AV/NAVI] button.
How can I make adjustment on picture quality during a playback of a DVD movie?
When a DVD movie is showing onscreen, press and hold the CTRL button a little longer than usual and the screen will show picture quality control buttons such as Brightness, Contrast, Tint, Color. (NOTE: "Tint" adjustment is only possible on NTSC video.)

Media

Not all my CD-R or CD-RW discs will play back on the AVN4429. Could you explain why?
Please make sure that you are using a CD-R/RW which has been recorded and processed "Session Closed"("finalized"). Please do not use any discs that are burned with "packet write".
I tried to use some DVD-R/RW discs AVN4429 system, but they wouldn't play back. Could you explain why?
When using a DVD-R/+R/RW disc, note that only discs recorded in the video mode can be played. Discs recorded in the VR mode and audio mode cannot playback. Please also note that the Region Code of the DVD must match that of your country's or be "Region Free! for the disc to play back on the system. If not matched, playback is not possible.
Won't play some CDs. Or sound skips sporadically during playback on other CDs.
Please check that no paper labels are attached to the CD disc. This can sometime cause skipping or no playback, or even damage the internal mechanism. Please also note that the CD system can't play copy-control music CDs either.
I have some "CD singles" discs (8 centimeters in diameter). Will the Follow Me system accept those discs and play back?
Yes. You can use your single CD discs like other regular CDs. Please use it as is without attaching any ring adaptor to it for an adaptor will most likely get caught up in the mechanism and may damage the playback system.
Is it OK if I put a sticker or label on my CD-R or CD-RW discs and play them back?
Please do not attach any label or sticker to your CD discs as discs may become thicker than usual. No matter if the disc is even slightly thicker, it will most likely get caught up in the mechanism and can damage the playback system.

Audio

How can I change and select FM/AM frequencies?
Please press the [SRC] button to display "FM" or "AM" on the sub-display of AVN. You can change fequencies by pressing Up/Down/Right/Left buttons of [BAND].
How can I turn off the audio mode?
Please press and hold the [SRC] button a little longer than usual.
During playback of video on my iPod, how can I fast-forward or rewind the video?
Please press the Left and Right of BAND button.

Bluetooth®

Is AVN4429 system equipped with Bluetooth audio feature?
Bluetooth audio feature is not provided, but you can use a Bluetooth hands-free phone with this system.
Can I pair up only one mobile phone (Bluetooth-capable) with the PND?
Up to 5 phones can be paired up.

Navigation

When the PND is docked to the head unit and car is running, can I shut off power to the PND?
Cannot shut off PND power alone while it's docked to the head unit. If PND is removed and hand-held, you can turn it off by pressing its PWR button. There's another "Power Off" method. By using the Power Saving Preference screen of PND, you can set PND in a mode to shut itself off at undocking. In addtion, you can turn off PND and Audio Head unit by pressing the [SRC] button for a few seconds while docking.
Can this navigation work on the dead-reckoning system as well?
Yes. It has the dead-reckoning system. But it can work on while docked to head unit with vehicle speed-pulse.
Can I check GPS reception condition(signal strength) on this system?
Yes. GPS signal strength levels are shown the right-bottom on screen.
The car position being displayed on the PND screen is incorrect and slightly different from the true current position. Why?
This can occur when a vehicle enters a tunnel or multilevel parking structure because the GPS signal cannot penetrate such areas.
When installing AVN4429 system, do I have to hook up the navigation's SPD wire to a speed-pulse source line of the car?
Yes, your navigation system works on both the GPS and Dead-reckoning methods. Dead-reckoning requires an SPD pulse from the car. Without an SPD pulse, Dead-reckoning won't work and thus car positioning accuracy will slightly suffer when compared to use with an SPD pulse.

Accessories

Can I play back my iPod® by connecting it to AVN4429 system?
Yes. However, there are some exceptions. Certain iPod models may not be compatible or operational. Please check the "iPod compatibility List". Also, please note that you need to get the appropriate cable ("iPC-409") to connect your iPod with AVN4429.
Can I hook up any back-eye camera to the AVN system to view when backing up?
Only a designated ECLIPSE brand camera can be used.
Can I connect an external music/video device to AVN4429 system?
Yes. You can connect an iPod® player, audio portable player etc. to the AUX, VTR, etc. inputs.
The "Music Find" feature doesn't work on the iPod® mode.
The "Music Find" feature supports music data with title in English(alphabet) only. Other languages are not supported. Please avoid any special characters.
If I buy and install a cradle(*) in another car of mine and put the PND on it, can I connect and use my iPod® for playback? (* TomTom accessory)
If the PND is off the audio head unit, your iPod can't be operational. Your iPod can work only when the PND is docked to the head unit.
Plugged my iPod® in the USB slot of the unit but can't get it to work.
The USB slot can't get your iPod® to work. Please use the cable "iPC-409" to connect and operate the iPod®.

Others

How can I replace the built-in lithium battery if it really becomes dead and un-rechargeable?
The PND is a delicate and complicated structure. Batteries need to be replaced by our technical specialists.
I understand that by using a USB memory stick I can playback MP3 music. Can a USB stick also upload other data such as photos, motion pictures, and maps to the PND?
The system can play back MP3 music only.
If the PND is docked to the audio head unit, will the PND start recharging its battery automatically?
Yes. Recharging starts automatically when PND is docked to the audio head unit. Please also note that if temperature of PND gets very warm, recharging may sometime stops automatically in order to protect the built-in battery. This, however, is normal and recharging resumes again when PND gets less warm.
How can I change the volume of a handsfree phone call?
During a phone call tap on the bottom left corner of the TomTom screen (navigation display). Adjust the volume with the slider.

*For more information on map updates, please go here

AVN8826 FAQ

How can I listen to music from my iPod over the AVN8826?
Using a suitable adapter music from the iPod can be fed to the AUX input of the AVN8826.
Which audio format can I play from the memory stick?
The ATRAC3 format is supported. A special soft and hardware is necessary to create this file type.
Which type memory stick can I use with the unit?
A Memory Stick DUO MagicGate up to 128MB is supported.
Can I connect my steering wheel remote control?
No, it is not possible.
Can I record music to the HDD?
No, only customised wallpapers will be saved to it.
I can't hear any sound from the speakers after installing the unit into the car. Why?
When the unit is powered up for the very first time, an initialisation of the audio section is necessary. You can do this using the "Power" button simply switching the audio section off and on again.
The vehicle position mark on the navigation screen move forward while the car is actually moving back. Why?
In order to have the right motion, a reverse signal have to be connected to the head unit. Please refer to the installation manual for information about connection.
Why can't I see the rear view camera image on the display when going into reverse?
Make sure you have connected a reverse signal to the unit and the option "AUTO" in the camera setting menu is selected.
What is the bitrate that I can use for MP3/WMA music files?
The maximum bitrate for MP3 files is 320 KBit/s and for WMA files 160 KBit/s. You may encounter trouble playing back MP3/WMAs when exceeding the maximum bitrate. Refer to the owner's manual for information on how to create and use MP3/WMA files.
How can I get my map data updated?
The map update service for this product has been discontinued.

AVN2227P FAQ

When I remove the PND, is there something I can put in its place on the AVN2227P?
Yes, an optional cover plate is included in the travel kit TRK-107p that can be used in place of the PND.
I want to connect AUX audio device, how can I do this?
For this purpose you need the optional AUX-105 junction cable. Refer to the owner's manual for instructions on how to activate the AUX input.
How can I adjust the volume difference between audio sources AM and FM, CD and FM, etc.?
With FM as a reference source volume, other sources such as CD and AM can be adjusted using the Source Volume Control (SVC). See owner's manual for details.
How can I control my iPod over the AVN2227P?
An iPod can be hooked up to the AVN2227P via the optional cable iPC-107. Refer to the owner's manual for instructions for operation.
How can I change the volume of a handsfree phone call?
During a phone call tap on the bottom left corner of the TomTom screen (navigation display). Adjust the volume with the slider.

CD8445E FAQ

How can I listen to music from my iPod over the CD-Receiver?
Using a suitable adapter music from the iPod can be fed to the AUX input of the CD-Receiver.
What is the bitrate that I can use for MP3/WMA music files?
The maximum bitrate is 320 KBit/s for both type music files. You may encounter trouble playing back MP3/WMAs when exceeding the maximum bitrate. Please refer to the owner's manual for information on how to create and use MP3/WMA files.
Which type memory stick can I use with the unit?
A Memory Stick MagicGate up to 128MB is supported.

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